Barq Finance

I am writing to formally raise a complaint regarding my Barq account, which has been unexpectedly blocked while it still contains my funds.

I have not received any clear explanation for the restriction, and this situation is causing me significant inconvenience as I am unable to access or use my money. I kindly request an immediate review of my account and a detailed explanation for the blockage.

Furthermore, I request that my account be reinstated as soon as possible or that my remaining balance be released without delay.

Please treat this matter with urgency, as it directly affects my financial obligations.

I would appreciate your prompt response and resolution. Should you require any additional information or verification, please do not hesitate to contact me.

Thank you for your attention to this matter.

Sincerely,

Princess Joy Lizares

053567****

Dear, Sir/madam

I hope you are doing well.

I would like to submit a formal complaint regarding my Barq wallet account, which has been blocked for almost one month without any resolution.

My account was initially blocked due to my Iqama ID expiration. However, my ID has now been renewed, but my Barq app is still not working.

I have contacted Barq customer care more than 10 times and also raised 5 to 6 complaint tickets through the app, but no solution has been provided.

Barq support informed me that there is a mismatch between my name in English and Arabic. However, I have verified my renewed Iqama, and both English and Arabic names are correctly matched.

I have also confirmed with my company's HR department, and they confirmed there is no issue with my name in the system.

It has now been almost one month, and my funds are stuck in my Barq wallet. I have urgent financial needs at home, and this delay is causing serious difficulty.

I kindly request you to intervene and assist in resolving this matter urgently.

Name: ABU HOZAIFA

Iqama Number:257501****

Registered Mobile Number:966559****97

Address: Jeddah, Saudi Arabia

I am ready to provide any additional documents required, including renewed Iqama and previous complaint details.

I would highly appreciate your urgent assistance in resolving this matter.

Thank you for your time and support.

Kind regards,

ABU HOZAIFA

عزيزي/عزيزتي فريق الدعم،

أتمنى أن تكونوا بخير.

أود الإبلاغ عن مشكلة تتعلق بتحويل قمت به عبر تطبيقكم. لقد قمت بإرسال مبلغ 200 ريال سعودي عبر إيزي بيزا بتاريخ 2 مايو 2026، ولا تزال حالة العملية تظهر "قيد المعالجة".

في السابق، كانت التحويلات تكتمل خلال 4 إلى 5 ساعات، ولكن هذه المرة مر أكثر من يومين ولم يتم تحويل المبلغ أو إرجاعه.

هذا التأخير يسبب لي قلقا كبيرا لأن المبلغ كان ضروريا لعائلتي.

تفاصيل العملية:

- المبلغ: 200 ريال سعودي

- الحالة: قيد المعالجة

- التاريخ: 2 مايو 2026

أرجو منكم:

1.

التحقق من المشكلة وحلها بشكل عاجل

2. إما إكمال التحويل أو إعادة المبلغ في أقرب وقت ممكن

لقد حاولت التواصل مع الدعم ولكن لم أتلق أي رد.

شاكرين تعاونكم السريع.

مع خالص التحية،

[Muhammad Ramzan]

Dear Team,

I hope you are doing well.

I would like to inform you that I transferred an amount of PKR 100,000 through your online application on 31 March 2026 to the M Wallet account of Mr. Ghulam Abbas (Account Number: +923013****85), with the following transaction details:

Transaction ID: RMT2603**-**L51BUN50

However, the payment has not been received in the beneficiarys account due to the account limit being exceeded.

I kindly request you to reverse the said amount back to my account at the earliest. Please let me know if any further information or documentation is required from my side.

Thank you for your assistance.

Best regards,

Mushtaque Ali

I am Md Nasirul Islam, My Barq Account Number is 991107****27698 and IBAN is SA803010****107688****98.

I sent 1000 riyals through your bank on 25 December 2025, but it showed a failure from the account, but it was added to the bank account in Bangladesh. After that, I sent 1000 riyals again on 11 January and 900 riyals on 27 January.

But the 900 riyals of 27 January have not been deposited yet. After informing, the bank has deducted the money deposited on 25 December 2025 from my Bangladeshi Bank account. But I didn't get 900 rials money yet.

So where is my 900 riyals?

When I informed your bank support about this, they asked me to provide an official bank statement.I take my official Bank statement in 31 March from Bangladeshi Bank , but even after trying to provide you with a picture or pdf 3 times, it did not go through.

Totally 3 or 4 times I raise ticket but no solve my problem. My last ticket number is 000795****.Please take this matter seriously, I will benefit.

Best regards

MD NASIRUL ISLAM

056090****